Shipping Conditions
Shipping costs
The shipping costs of each order are free of charge from 30€ of purchase in Spain (peninsula).
The usual delivery time is 48/72 hours on the Iberian Peninsula and 7 days on the islands, unless expressly indicated on the item's data sheet. During holidays and/or other festivities the delivery time may be modified. These delivery times will begin to count from the day following the date of the order.
The following shipping prices are estimates and in no way represent a binding contract. The final price may be subject to change for logistical reasons, and will be reflected in the order proforma always before final payment is made. The customer is ultimately responsible for the acceptance of all charges listed on the order.
- Peninsula (Spain): 6€.
- Portugal: 12€.
- Balearic Islands: 21€.
- Canary Islands, Ceuta and Melilla: 35€.
- European Union: €15
- International and UK: 55€.
- Morocco and Cyprus: 65
Additional shipping information
Delivery of orders:
Orders will be delivered to the address designated by the customer, therefore, The Olphactory Corp, S.L. assumes no responsibility when the delivery cannot be made as a result of incorrect, inaccurate or incomplete information. In the event that the delivery address is incorrect or subsequently changed by the recipient, the costs of re-delivery shall be borne by the customer. In the event that the order is refused by the addressee or the addressee is absent, The Olphactory Corp, S.L. assumes no responsibility and reserves the right to charge the customer 100% of the order value.
Delivery to hospitals and/or public buildings:
Deliveries to Hospitals, Hotels, Public Organizations and other places where there are restrictions on access to the general public, will be delivered at the reception desk, or similar place, provided that hand delivery to the recipient is not possible. In this case, an attempt will be made to collect the signature of the receptionist or similar, and the order will be considered as delivered, not assuming any responsibility derived from the moment after delivery. For a more effective delivery of your order, we need you to make sure that you provide us with as much information as possible such as apartment name, room number, floor number, full name of the recipient.
Return of goods
If you are not satisfied when you receive your order, you have a period of fourteen (14) days from the date of receipt to exercise your right of return.
Personalized items are non-returnable.
In case of return, shipping costs will not be reimbursed to the customer, as well as any expenses arising from such return, including extended storage fees or additional delivery attempts. Collection costs, if any, shall be borne by the customer.
To make the return, the product must be in perfect condition, in its original packaging and with the manuals, accessories or promotional gifts included where appropriate. Once the goods have been received in our warehouses, and after checking the condition of the same, we will proceed to refund the full amount according to the method of payment made by the customer. The customer is responsible for the shipment of the goods to our facilities.
The return of defective and/or erroneous products will be admitted, being Ambientair Aromas S.L. responsible for their collection as long as the customer communicates this circumstance within fourteen (14) days from the date of receipt of the shipment.
To make your return, please send us an e-mail through the contact page, or call us at 91 290 00 29
